Legal

At VezoPay, our priority is fostering strong relationships with our valued clientele. Should you encounter any queries or issues, our customer service team is readily available. Reach us anytime via online chat at https://vezopay.com, In the less likely event that standard VezoPay Support cannot resolve your issue, VezoPay and its customers commit to the following dispute resolution process. This framework aims to facilitate productive discussions and achieve equitable resolutions.

If informal dispute resolution, including a requested telephone settlement conference, proves unsuccessful, VezoPay and its customers agree to resolve the dispute through binding individual arbitration or in a small claims court within the customer's jurisdiction. Collective or representative actions are not permitted. In arbitration, a neutral third-party decision maker, the arbitrator, reviews both sides and issues a binding ruling. The arbitrator adheres to the same legal standards and can award the same individual remedies as a court. Arbitration procedures are designed for efficiency, with reduced discovery and appeal processes, ensuring a more streamlined and cost-effective resolution.

VezoPay is dedicated to thoroughly addressing every customer concern, regardless of its nature.

Formal Dispute Resolution Agreement (Encompassing Mandatory Informal Resolution, Arbitration Terms, and a Limited 30-Day Arbitration Opt-Out)

This document constitutes a legally binding agreement (“Agreement”) between you and VezoPay (Pty) Ltd., including its past, present, and future parent companies, subsidiaries, affiliates, and related entities (domestic and international), and all their respective officers, agents, employees, representatives, predecessors, successors, and assigns (“VezoPay”). Kindly review this Agreement carefully, as it impacts your legal rights. Your electronic acceptance, the opening of product packaging, product usage, or continued possession of the product signifies your acceptance of this Agreement, irrespective of whether you are the original purchaser, user, or recipient. All users or recipients of the product are bound by this Agreement. If you are a parent or guardian of a minor user or recipient, you agree to this Agreement on their behalf. You have the option to opt out of arbitration within thirty (30) days of your purchase or initial activation of the product, as detailed in Section 7. In the event of any conflict between this Agreement and other applicable VezoPay terms, this Agreement shall prevail.

With the exceptions outlined in Sections 3 and 4, this Agreement mandates that disputes not resolved informally must be addressed through individual small claims court actions or arbitration, rather than trials or class actions. Arbitration imposes greater restrictions on discovery and appeal rights compared to court proceedings.
“Product” refers broadly to both hardware and software components of any VezoPay-branded device, encompassing VezoPay-created or distributed software, services, and applications (“VezoPay Software”), as well as pre-loaded third-party software, services, and applications.

“Dispute,” except as specified in Section 4, encompasses any claim or controversy related to (i) your relationship with VezoPay; (ii) the advertising, marketing, sale, condition, or performance of the product; (iii) the product's terms and conditions, including the End User License Agreement, Standard Limited Warranty, and privacy policies; and (iv) claims involved in purported class actions where you are not a certified class member. This includes disputes arising before or after this Agreement.

“Party” refers to you or VezoPay individually, and “Parties” refers to both of you collectively.

1. Mandatory Informal Dispute Resolution

Prior to initiating arbitration or small claims court proceedings, you or VezoPay must send a comprehensive notice of the dispute (“Notice”) to the other party. This Notice must include (i) the claimant's name and contact details; (ii) a description of the dispute's nature and basis; (iii) the specific product or account in question; and (iv) the requested relief, including detailed calculations. The Notice must be personally signed by you or a VezoPay representative, even if represented by counsel. Your Notice should be emailed to [email protected], and VezoPay’s Notice will be sent to your on-file contact details.

Upon receipt of the Notice, both parties agree to engage in good-faith negotiations for sixty (60) days, including a telephone settlement conference if requested by the receiving party. If the dispute remains unresolved after this period, either party may proceed with arbitration or small claims court, as per this Agreement.

Initiation of arbitration or small claims court is contingent upon full compliance with this section. Non-compliance may result in court-ordered injunctions against such proceedings, and arbitration administrators may refuse to handle or charge fees for non-compliant cases. Non-compliance can be raised as a claim for relief in arbitration or small claims court.

Relevant deadlines and limitations periods are paused during the sixty (60) day informal resolution period, unless otherwise agreed.

2. Waiver of Class Actions and Individual Relief

You and VezoPay agree that claims must be brought in an individual capacity, not as part of a class or representative action. Arbitrators may only award relief to the individual party seeking it, and may not consolidate claims or preside over class proceedings. If any part of this waiver is deemed unenforceable, that claim will proceed in court after all other claims have been arbitrated.

3. Small Claims Court

If informal resolution fails, either party may elect to resolve the dispute in small claims court within VezoPay’s jurisdiction, provided the dispute falls within the court's limits and remains within its jurisdiction.

4. Mutual Arbitration Agreement

If informal resolution and small claims court are not chosen, disputes will be resolved through binding individual arbitration, except for matters related to intellectual property, agreement validity, small claims court jurisdiction, declaratory or injunctive relief, and enforcement of this agreement’s terms.

Arbitration will be administered by the AFSA, or an alternative provider if necessary, under the AFSA Rules. A written Demand for Arbitration, personally signed, is required to initiate arbitration. Both parties may request a preliminary management hearing. The arbitrator will issue a reasoned written award, and arbitration hearings will be conducted in your county of residence or a convenient location.

5. Mass Arbitrations

For coordinated claims involving more than fifty claimants, a staged arbitration process will be used, with initial selections of claims and subsequent mediations. If claims remain unresolved, parties may opt out or proceed with further staged arbitrations.

6. Opt-Out

You may opt out of arbitration within thirty (30) days of purchase or activation by sending a written notice to [email protected], including your details and product information.

7. Changes

VezoPay may modify this Agreement, with continued use of the product deemed acceptance of changes. You may reject changes within thirty (30) days by opting out.