Warranty


What's Covered and For How Long?

VezoPay (Pty) Ltd guarantees to the original customer that the products listed below are free from defects in materials and workmanship under normal use for the specified warranty period (12 Months). This warranty applies only to the initial consumer and excludes dealers, resellers, retailers, and used products (except VezoPay-certified pre-owned or renewed devices with VezoPay’s standard warranty). The warranty begins on the delivery date for most products, or for devices, on the initial setup and activation date, whichever comes first, and lasts for the period (12 Months) after that date.

What's Not Covered?

This warranty is valid only if the product is used correctly. It does not cover: (a) Damage from accidents, misuse, abnormal use, improper storage, neglect, or excessive physical, electrical, or electromechanical stress. (b) Damage from liquids, moisture, weather, sand, dust, or dirt that goes against the product's specifications and user manual. (c) Scratches, dents, and cosmetic damage. (d) Damage from pressing the touchscreen too hard or with unapproved objects. (e) Products with altered or unreadable serial numbers or enhancement data codes. (f) Normal wear and tear. (g) Damage from unapproved accessories or equipment. (h) Damage from improper testing, operation, maintenance, software, installation, repairs, or adjustments not approved by VezoPay. (i) Damage from bypassing security controls for unauthorised access or rooting devices with unauthorised software. (j) Damage from external causes like collisions, fire, floods, storms, lightning, earthquakes, theft, blown fuses, or improper electrical use. (k) Damage from poor cellular reception, transmission, viruses, or other software issues.

If the product has damage, unapproved modifications, or parts that prevent VezoPay from determining warranty coverage or making repairs, VezoPay will inform you. You can then choose to: (i) Have the product returned at your expense and resubmit it after correcting the issue, or (ii) Have VezoPay fix the issue at your expense before warranty evaluation or repair. VezoPay will not proceed until the problem is resolved. VezoPay is not responsible for maintaining or repairing any aftermarket hardware or software changes.


What VezoPay Will Do

During the warranty period, if the product is returned as specified and has a covered defect, VezoPay will, at its discretion, either repair the defect or replace the product at no charge, subject to the mentioned conditions. VezoPay may use refurbished or new parts or products for repairs or replacements. Repaired or replaced products are covered for the remainder of the original warranty or 90 days, whichever is longer. All replaced items become VezoPay's property. This warranty cannot be transferred or assigned, except as required by law. During the applicable warranty period, VezoPay will repair or replace the product, at VezoPay’s option, without charge.

VezoPay may use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned, or new Product. Repaired or replaced cases, pouches and holsters are warranted for 90 days. All other repairs or replacements are covered for the remainder of the original warranty or 90 days, whichever is longer. All replaced items become VezoPay's property. This warranty cannot be transferred or assigned, except as expressly allowed by applicable law.


How to Get Warranty Service

To claim against this warranty, you must use VezoPay's authorised online warranty claims service by emailing [email protected] . Devices must be presented with the sales receipt or proof of purchase showing the purchase date. For service information, visit VezoPay.com or contact their support team. If VezoPay finds the product is not covered, you will be liable for all repair and shipping costs. Your device’s data may be deleted or reformatted whilst in VezoPay’s possession.

Reseller Warranty Authority

Modification Prohibition. No Authorised Reseller, Distributor, or third-party seller is authorized to modify, extend, or supplement the terms of VezoPay's Limited Warranty, or to make any separate warranty or representation binding upon [Your Company Name] regarding the Products.

Non-Superseding Terms. Any additional warranties, guarantees, or service agreements offered by a Reseller, Distributor, or third-party seller to its customers shall be solely the obligation and responsibility of that seller. Such additional terms shall not supersede, replace, or in any way modify the coverage or limitations of VezoPay's official Limited Warranty. Customers should contact the respective seller directly for claims related to those supplementary terms.


VezoPay's Liability Limits

THIS WARRANTY IS THE FULL EXTENT OF VezoPay's RESPONSIBILITIES AND YOUR ONLY REMEDY. ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE, ARE LIMITED TO THIS WARRANTY'S DURATION.

VezoPay is not liable for damages exceeding the product's purchase price, including commercial losses, loss of use, time, reputation, opportunity, goodwill, profits, savings, inconvenience, data loss, incidental, special, consequential, or punitive damages. Some jurisdictions may not allow these limitations. VezoPay makes no warranties about third-party software or equipment used with the product. The user and vendor are responsible for third-party software or equipment quality and compatibility. No document or statement creates an express warranty. No agent, employee, dealer, representative, or reseller can modify or extend this warranty. This warranty provides specific legal rights, and you may have other rights that vary by location.


Severability

If any part of this warranty is found to be illegal or unenforceable, the rest of the warranty remains valid.
You may not reproduce any content without VezoPay’s prior written approval, except for Your own personal use.


Governing Law and Dispute Resolution

This Limited Warranty shall be governed by the laws of the Republic of South Africa, without regard to its conflict of law principles. All disputes arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts located in Gauteng, South Africa.

Reproduction Clause

You may not reproduce any content without VezoPay’s prior written approval, except for Your own personal use.