Product Information - VezoPay Ring

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What is covered and for how long?

"VezoPay (Pty) Ltd" warrants to the original consumer purchaser that the product identified in the chart below (“Product”) is free from defects in material and workmanship under normal use and service for the warranty period. This limited warranty does not extend to dealers, resellers, or retailers or to used products (other than VezoPay-certified pre-owned or renewed devices that carry VezoPay’s Standard Limited Warranty) that are resold to a consumer by a dealer, reseller, or retailer.  The warranty period commences upon the date of delivery to the original consumer purchaser or, in the case of a device, upon the date of initial set-up and activation (whichever occurs first) and continuing for the following specified period of time after that date:

What is not covered?

This Standard Limited Warranty is conditioned upon proper use of the Product. This Standard Limited Warranty does not cover:

(a) Defects or damage caused by accident, misuse, abnormal use, abnormal conditions, improper storage,  neglect, or unusual physical, electrical or electromechanical stress;

(b) Defects or damage caused by exposure to liquid, moisture, dampness, weather conditions, sand, dust, or dirt that is inconsistent with the specifications and instructions applicable to the Product according to the user manual and the applicable terms and conditions;

(c) Scratches, dents, and cosmetic damage;

(d) Defects or damage caused by pressing on a touch screen with excessive force or with an object not approved  by VezoPay for use on the Product’s touch screen;

(e) Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered, or made illegible;

(f) Ordinary wear and tear;

(g) Defects or damage caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by VezoPay;

(h) Defects or damage caused by improper testing, operation, maintenance, software, installation, repair service or parts, or adjustment not furnished or approved by VezoPay;

(i) Defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party;

(j) Defects or damage resulting from external causes such as collision with an object, fire, flooding,  windstorm, lightning, earthquake, theft, blown fuse, or improper use of any electrical source;

(k) Defects or damage caused by cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or

If the Product has any non-warranted damage, after-market modifications or out-of-specification, or non-approved parts that impair VezoPay’s ability to evaluate whether damage or defects are covered by the warranty or VezoPay’s ability to make an in-warranty repair, then VezoPay will notify you and you will have the following options:

(i) You may have VezoPay return the Product to you at your cost and, at your option, resubmit the Product for warranty evaluation of in-warranty repair after the impairing condition has been repaired, corrected, or reversed; or

(ii) You may have VezoPay repair, correct, or reverse the impairing condition at your cost, prior to VezoPay’s provision of such warranty evaluation or in-warranty repair.  VezoPay will not make any warranty determinations or repairs until the impairing condition has been repaired, corrected, or reversed. 

Under no circumstances will VezoPay be obligated to maintain, restore, or repair any after-market changes to the Product’s hardware or software.

What are VezoPay’s obligations?

During the applicable warranty period, provided the Product is returned to VezoPay in accordance with the terms of this Standard Limited Warranty and exhibits an in-warranty defect, VezoPay will, at VezoPay’s sole option, either repair the in-warranty defect without charge, subject to the conditions above or replace the Product without charge. VezoPay may, at VezoPay’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned, or new Product. All repaired/replaced Products will be covered by the terms of VezoPay’s Standard Limited Warranty for a period equal to the remainder of the original Standard Limited Warranty on the original Product or for ninety (90) days, whichever is longer. 

All replaced Products, parts, components, boards, and equipment shall become the property of VezoPay. Except to any extent required by applicable law, transfer or assignment of this Standard Limited Warranty is prohibited.

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Standard Limited Warranty, VezoPay will repair or replace the Product, at VezoPay’s sole option, without charge. VezoPay may, at VezoPay’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned, or new Product.

Repaired/replaced cases, pouches, and holsters will be warranted for a period of ninety (90) days. All other repaired/replaced Products will be warranted for a period equal to the remainder of the original Standard Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards, and equipment shall become the property of VezoPay. Except to any extent expressly allowed by applicable law, transfer or assignment of this Standard Limited Warranty is prohibited.

What must you do to obtain warranty service?

To obtain service under this Standard Limited Warranty, you must utilize one of VezoPay’s authorized Walk-In, Mobile, or Mail-In service options. Devices must be presented for repair with, or accompanied by, the sales receipt or comparable proof of purchase showing the original date of purchase by the original consumer purchaser, the serial number of the Product, and the seller’s name and address.

To obtain information on VezoPay’s authorized Walk-In, Mobile, or Mail-In service options, please visit VezoPay.Com or contact the support team on the VezoPay.com Website. If VezoPay determines that any Product is not covered by this Standard Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.

You should keep a separate backup copy of any contents of the Product before delivering the Product to VezoPay for warranty service, as some or all of the contents may be deleted or reformatted during the course of warranty service.

Precautions for transfer and disposal

If data stored on this device is deleted or reformatted using the standard methods, the data only appears to be removed on a superficial level, and it may be possible for someone to retrieve and reuse the data by means of special software.

To avoid unintended information leaks, the dissemination or disclosure of data and/or information you may wish to keep private, and related problems, you should delete all user content and data and return the product to default settings prior to submitting the device for warranty service, or that you have an Extended File System (EFS) Clear performed, which will eliminate all user content and data and return the device to default settings.

Important

Please provide warranty information (proof of purchase) to VezoPay’s Customer Care in order to provide the service at no charge. If the warranty has expired on the device, charges may apply.

What are the limits on VezoPay’s liability?

THIS STANDARD LIMITED WARRANTY SETS OUT THE FULL EXTENT OF VezoPay’s RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS.

ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL VezoPay BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS, OR SAVINGS; INCONVENIENCE; LOSS, CORRUPTION, OR DISCLOSURE OF DATA OR INFORMATION THAT OCCURS DURING THE WARRANTY PROCESS; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

VezoPay MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE, OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY VezoPay OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

NOTHING CONTAINED IN THE USER MANUAL OR ANY OTHER DOCUMENT SHALL BE CONSTRUED TO CREATE AN EXPRESS WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCT. NO AGENT, EMPLOYEE, DEALER, REPRESENTATIVE OR RESELLER IS AUTHORIZED TO MODIFY OR EXTEND THIS STANDARD LIMITED WARRANTY OR TO MAKE BINDING REPRESENTATIONS OR CLAIMS, WHETHER IN ADVERTISING, PRESENTATIONS OR OTHERWISE, ON BEHALF OF VezoPay REGARDING THE PRODUCTS OR THIS STANDARD LIMITED WARRANTY.

THIS STANDARD LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Severability

If any portion of this Standard Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Standard Limited Warranty.

You may not reproduce any content in whole or in part without VezoPay’s prior written approval, except for Your own personal use. 

VezoPay does not use internationally restricted substances or substances with controversial hazardous properties in wearable parts that come into direct contact with the skin.

Warning:Not for persons under the age of 6+ Years of age

Warning: If you experience any skin irritation or any adverse affects while wearing the ring/wearable, stop wearing it immediately and consult a healthcare professional.

Note: Product composition material

• Inner skin contact surface: Epoxy
• Outer surface: Titanium, Gold, Stainless Steel, Carbon Ceramic, silver.

Care of parts in contact with skin

VezoPay has made all attempts to avoid the use of the following components that may come into contact with a person's skin when wearing the various wearables.

Division	Controlled substance name
Plasticizer	Phthalates
Surfactant	Alkylphenol (OP/NP), Alkylphenol ethoxylate (OPEO/NPEO)
Flame Retardant	Chlorine, Bromine, Hexabromocyclododecane (HBCDD), Polybrominated biphenyls (PBBs), Polybrominated diphenyl ethers (PBDEs), Tris(2-chloroethyl) phosphate (TCEP), Tris(1,3-dichloro-2-propyl) phosphate (TDCPP)
Polynuclear Aromatic	Polynuclear aromatic hydrocarbons (PAHs)
Antiseptic	2-Phenylphenol (OPP), 4-Chlro-3-methylphenol (CMC/CMK), 2-octylisothiazol-3 (2H)-one (OIT), 2-(Thiocyanomethylthio) benzothiazole (TCMTB)
Fluorine Substituted Compound	Perfluorooctanoic acid (PFOA), Perfluorooctane Sulphonates (PFOS)
Chlorine-based Compounds	Short-chain chlorinated paraffins (SCCPs)
Dyes	Arylamine dyes, Allergic & Carcinogenic dyes
Organotin Compounds	Dibutyltin (DBT), Dioctyltin (DOT), Tributyltin (TBT), Triphenyltin (TPT)
Heavy Metals and Harmful Elements	Copper, Lead, Nickel, Arsenic, Asbestos, Mercury, Antimony, Cadmium, Cobalt, Hexavalent chromium
Phenols	Bisphenol A, Phenol, Pentachlorophenol (PCPs), Tetrachlorophenol (TeCP), Trichlorophenol (TriCP)
Other Compounds	Formaldehydes, Dimethylfumarate (DMFu)

 

Solid foreign object and water resistance rating (IP ratings) guide

VezoPay wearables are waterproof and dustproof to meet international standard of IP68.

Certified to 10 atmospheres of water (10 ATM):	Tested following the requirements of ISO standard 22810:2010 by submerging the product in fresh water, applying a pressure equivalent to 100 meters, and leaving it stationary for 10 minutes.
IPX8 water resistance rating certified:	Tested following the requirements of IEC Standard 60529 by submerging in 1.5 meters of fresh water for 30 minutes.
Certified IP6X dust resistant:	Tested according to IEC standard 60529, where the product is connected to a vacuum pump (capable of processing 40-60 volumes of air per hour) and then placed in a dust chamber (particle diameter D<50um, density 2kg/m³) where it is left for 2 hours.

• This product can be exposed in environments such as:
  • Sweat generated during exercise
  • Washing hands
  • In the rain
  • Swimming in a pool or shallow water

• Water and dust resistance is not permanent, and the product's water and dust resistance may deteriorate over time.
• To ensure normal water and dust resistance behavior, please note the following:
  • Disinfectants or salts in pool water or seawater may affect the waterproof performance. To maintain optimal performance, rinse with clean water after swimming, then thoroughly wipe with a soft, clean cloth before using again.

• After exposure to liquids other than clean water (such as coffee, beverages, soapy water, oils, perfumes, and chemicals such as sunscreen, hand sanitizer, and cosmetics), rinse the Ring with clean water, wipe with a soft, clean cloth, and dry thoroughly before use to maintain water resistance.
• Avoid freediving, scuba diving, high-speed water sports (such as jet skiing), swimming in fast-moving ravines, or contact with pressure washers while wearing the Ring. These activities can cause a rapid increase in water pressure, potentially exceeding our guaranteed water resistance.

• If the product experiences external impact or damage, it may lose its water or dust resistance.
•  Do not disassemble the product yourself. This may damage the water or dust resistance.

• Avoid using heating devices such as hair dryers to dry the Ring, and do not expose it to sudden temperature changes in environments such as saunas and steam rooms. This may impair its water resistance.

How to correctly wear your VezoPay Ring

Place the Ring on your finger. We recommend putting the Ring on a finger that fits comfortably, not too tight or too loose.

How to maintain your VezoPay Ring/Wearable

How to prevent scratches while using the VezoPay Ring/Wearable

• Foam pads are installed on the Ring’s storage box to prevent movement while the Ring is in transit. Slight indentations and/or scratches may occur on the Ring’s inner or outer  band. This should not affect the functional performance of the Ring.
•  Please be careful not to damage your ring when handling other objects (phones, phone cases, watches, etc.) while wearing it.
• Please be careful not to damage your devices or other objects while wearing, handling or tokenizing your wearable (phones, phone cases, watches, etc.)
• Nicks and scratches, dents can occur if you are not careful while wearing your ring/wearable, even during everyday activities. As these are not covered by the warranty, please handle your ring/wearable with care.
• We recommend wearing your ring/wearable on the hand you use less frequently.
• Avoid wearing metal Rings on the same finger or adjacent fingers.
• Remove your Ring/wearable when lifting or handling heavy, hard objects.
• Avoid wearing your Ring/wearable during exercises that use machines, especially those that involve gripping a hard bar-like object such as weights, dumbbells, or iron bars, as this could cause hand injuries.
• Make sure your finger/hands/wrists and ring/wearable are clean and dry before wearing the ring/wearable.

Warning

If you experience any skin irritation while wearing the ring/wearable, stop wearing it immediately and consult a healthcare professional.

How to remove the VezoPay Ring/Wearable if it is stuck or in an emergency situation

• Should you be required to cut the Ring/wearable off in an emergency, do not hesitate to do so.
• Do Not Consume: If swallowed, contact emergency services immediately.
• Warning:Not for persons under the age of 6+ Years of age
  • The VezoPay rings/wearables and devices are/contain small parts that may pose a choking hazard. These products are not suitable for children under the age of 6 years. Keep out of reach of young children. Use only as intended

VezoPay Ring/Wearable Safety (Summary)

Materials and Safety Compliance

• Skin-Safe Materials: No internationally restricted or hazardous substances are used in parts contacting the skin.
• Inner Surface Material: Epoxy.
• Outer Surface Materials: Titanium, Gold, Stainless Steel, Carbon Ceramic, Silver.

Warnings

• Age Restriction: Not suitable for children under 6 years.
• Adverse Effects: Discontinue use and consult a healthcare professional if irritation or adverse effects occur.
• Choking Hazard: Contains small parts; keep away from children under 6 years.

Water and Dust Resistance

• Ratings:
  • IP68: Waterproof and dustproof.
  • 10 ATM: Withstands pressure equivalent to 100 meters for 10 minutes.
  • IPX8: Submersible in 1.5 meters of fresh water for up to 30 minutes.
  • IP6X: Dustproof to IEC standards.
• Care Guidelines:
  • Rinse with clean water after exposure to pool water, seawater, or other liquids (e.g., coffee, oils, cosmetics).
  • Avoid activities that cause high water pressure (e.g., jet skiing, scuba diving).
  • Do not use in saunas or expose to sudden temperature changes.
  • Avoid impacts or disassembly to maintain resistance.

Usage and Maintenance

• Proper Fit: Wear comfortably; avoid overly tight or loose fit.
• Scratch Prevention:
  • Handle with care around hard or sharp objects.
  • Avoid wearing alongside other metal rings.
  • Remove during heavy lifting or machine-based exercises.
• Cleaning: Ensure the ring and your hands are clean and dry before use.

Emergency Guidelines

• Emergency Removal: If stuck, the ring can be cut off.
• Do Not Consume: If swallowed, contact emergency services immediately.

Warranty Exclusions

• Scratches, dents, and other cosmetic damages are not covered under warranty.

Always use the VezoPay Ring/Wearable as intended and follow the care and maintenance instructions to prolong its life and functionality.