You can temporarily disable your ring through the VezoPay app by selecting the “Pause” option under device settings. To access device/card settings, press on the device icon from the dashboard. If your device doesn’t appear in the app, no problem! Simply tap the plus (+) icon to add a device. Follow the on-screen instructions by placing your phone near the ring to connect it. Once your device appears, you can proceed with the steps to pause your ring/payments.

Immediately pause or block your ring via the VezoPay app or through contacting your bank. Since no credentials are stored on the device, your data remains protected. If you’re unable to access your phone or mobile device, contact your bank and request them to stop or block your VezoPay token. This action will immediately lock your ring and prevent any unauthorized transactions on your wearable. Important: Never share your OTP or banking credentials with anyone. Vezo representatives will never ask for an OTP or request your bank details under any circumstances.

After registration, follow these steps in the VezoPay app to link your payment card: Open the VezoPay app on your Android or iPhone. Navigate to the overview screen displaying your wearable and connected services. Click the “Activate payment card” button under the payment card image. Follow the on-screen instructions to complete activation. If you have already connected a payment card to your wearable (for example, using online registration), you can activate it for payments using our Android app, iPhone app, by following these steps: Note: If you have not yet connected a payment card, follow the provided instructions on “How to connect/register a payment card to my wearable” instead. Ensure your wearable is connected through the VezoPay app or website before proceeding. Android / iPhone Activation Go to the dashboard screen showing your wearable and the services connected to it. Click the “Activate payment card” button under the payment card image. Follow the instructions on screen to activate the payment token on your wearable.

When you place your order your ring on our website, simply select the “Free Sizing Kit” option. We will send you a free ring sizing kit so you can measure his finger accurately at home once you have chosen your size scan the included QR code to complete your order.

VezoPay does offer exchanges if an incorrect ring size was ordered, provided that the ring is completely unworn and in its original, perfect condition. To get the process started, you will need to send through photos of the ring and its packaging to confirm its condition, and fill out our official exchange document. There is an exchange fee to cover the logistics and courier costs.

When you place your order your ring on our website, simply select the “Free Sizing Kit” option. We will send you a free ring sizing kit so you can measure his finger accurately at home once you have chosen your size scan the included QR code to complete your order.