All limits and restrictions are controlled by your bank, the same way as with your physical payment card. Contact your bank for options. Troubleshooting Vezo Pay Issues The point of sale terminal does not react when I attempt to pay with my wearable. Ensure that the terminal supports contactless payments. You can test this by attempting to pay with a contactless payment card to confirm the terminal’s functionality. Make sure you’re using the correct Knock-to-Pay (K2P) method. For detailed instructions, please refer to the information available here: [xxx]. The transaction is always rejected. The payment card linked to your Vezo wearable is associated with the same account as your physical payment card therefore: Ensure that your account has sufficient funds and that your card is active/not expired. If issues persist, contact your bank for further assistance. Make sure that you also: Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed.