Once you have set-up your device or activated it with your phone. Thereafter it’s completely stand alone, never has to be charged or near a phone, unless you would like to change or pause the card linked to your device at a later stage. When trying to remove a payment card, I receive the error message: “Email doesn’t match the one set for the connected payment card.” To remove the payment card, you must provide the same email address you used when initially connecting the payment card. If you’re unsure of the email address used, please contact your bank for assistance or contact Vezo support who will guide you through the next steps . The wearable works at some point-of-sale terminals but not at others. Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed. For detailed K2P instructions, refer here. If the issue persists, please contact the VezoPay support team for assistance. The connected wearable has worked for a long time but has now stopped working. Use the Vezo Android app or iPhone app to verify the connection between your card and wearable. Alternatively, contact your bank’s customer care to ensure that the link between your payment card and wearable is still active.