Note: You will not be able to add a new payment card once the current one has been removed. Android / iPhone To remove a card connected to your wearable, follow these steps in the VezoPay app. If you’re looking to remove your device entirely (not just the payment token), please refer to the instructions for “How to remove/delete my ring device.” Note: When removing the device without deleting your card – your card will still remain connected to your ring until you delete the card itself For VezoPay Android/iPhone App: Open the VezoPay app and select your wearable from the list of connected devices. You’ll be directed to the overview screen of your wearable. Tap on the card icon for the wearable whose card you wish to remove. Select the bin or “Delete Card” option, and you will be prompted to enter the email address you originally used when registering your card or device. You’ll need to have your ring with you to complete the card deletion process. If you’ve lost your device or don’t remember the email address you used, please contact your bank to confirm the email address or reach out to Vezo support for assistance. If your device doesn’t show up in the app, don’t worry! Simply tap the plus (+) icon to add the device. Follow the on-screen instructions to place your phone near the ring to connect it. Once your device appears, you can proceed with removing, pausing, or deleting your card. How can I continue to use my wearable? (Renew payment service) Have you received an email from [email protected] with the title “Action required: Payments on your wearable will not work” or “Payments on your wearable will stop working”? No worries, we will explain why and how to solve it! If you have received this email, it means your bank has made changes to the card details on your wearable, and you may start to experience declines in payments with your wearable unless you complete the renewal process. How to: Android If you haven’t done so yet, connect your ring or wearable to your phone by following these instructions. In the app, when you see your connected card, press the “Renew payment service” button. Once your wearable is updated, the process is finished, and you can continue using your wearable for payments. iPhone If you haven’t done so yet, connect your ring or wearable to your phone by following these instructions. In the app, when you see your connected card, press the “Renew payment service” button. If you can’t see this button, it might be that your wearable doesn’t support iOS. Please contact your wearable manufacturer for further instructions, or use an Android phone with NFC capabilities to renew the payment service on your wearable. Once your wearable is updated, the process is finished, and you can continue using your wearable for payments. How do I reactivate payments on my wearable? To resume payment capabilities on your Vezo wearable: Access the Vezo app or Self Service Portal. Go to your wearable’s overview screen. Click the “Reactivate payments” button. Follow the on-screen instructions to complete reactivation. If you have paused payments on your wearable, you can use our Android app, iPhone app, or Self Service Portal to reactivate them. You can also always call your bank and ask them to reactivate payments on your wearable. Note: If you have not yet connected a payment card, follow these instructions instead. If you have not yet connected your wearable through the VezoPay app or Self Service Portal, please follow the instructions on “How do I connect a payment card” before proceeding with the steps on this page. Android / iPhone: Go to the overview screen showing your wearable and the services connected to it. Click on the button “Reactivate connected payment card” under the payment card image. Follow the instructions on screen to reactivate payments on your wearable. How do I remove the connected payment card from my wearable? You can use our Android app, iPhone app, or Self Service Portal to remove the payment card from your wearable. You can also always call your bank and ask them to remove the VezoPay Pay token from your wearable. Android / iPhone: Follow these instructions first if you have not installed the VezoPay app and connected your wearable to your phone yet. If you have lost your wearable, please call your bank or use the Self Service Portal (see below) if you know the VezoPay ID of your wearable. Otherwise, follow the instructions below: Step 1: Go to the overview screen showing your wearable and the services connected to it. Step 2: Click on the card displayed. Step 3: Follow the instructions on screen to remove the payment token from your wearable. How do I pause payments on my wearable? To temporarily disable payments on your Vezo wearable: Open the Vezo app or Self Service Portal. Navigate to your wearable’s overview screen. How do I connect a payment card to my ring or wearable with an Android Phone? There are different options to connect your payment card with your ring or wearable: Online, Android app, and iOS app (support for connecting a payment card with our iOS app is available only for selected wearables; contact the wearable manufacturer for more details). Online: Connect your payment card when purchasing your ring or wearable online. Android: Connect your payment card through our Android app if your phone has NFC capability. How to connect the card to your ring or wearable: Open the Vezo app. Your wearable should be displayed on the screen. Click on “Connect a Service.” Look for the “Fidesmo Pay” service and click on “Connect.” Click on “Next.” Enter your email address. Enter your card details. Wait for the process to complete. Read and accept the terms and conditions. Place your wearable on the back of the phone. Do not move your phone and wearable until the confirmation appears on the screen. Follow any additional on-screen instructions to complete the connection. After completing these steps, your card should be connected to your wearable.