Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed. For detailed K2P instructions, refer here. If the issue persists, please contact the VezoPay support team for assistance. The transaction is always rejected. The payment card linked to your Vezo wearable is associated with the same account as your physical payment card therefore: Ensure that your account has sufficient funds and that your card is active/not expired. If issues persist, contact your bank for further assistance. Make sure that you also: Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed. Troubleshooting Vezo Pay Issues