Check terminal compatibility:
Ensure the terminal supports contactless payments. Test it by making a transaction with a contactless payment card to confirm its functionality. Verify your account status: The payment card linked to your Vezo wearable is associated with the same account as your physical payment card. Ensure your account has sufficient funds and that your card is active and not expired. Check your VezoPay app:
Confirm that your linked card is active and properly configured. Use the correct Knock-to-Pay (K2P) method: Form a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until payment confirmation occurs—don’t pull away too soon. If the problem persists, contact your bank for assistance or reach out to VezoPay support.