When self registering your device on an iPhone, additional steps are required due to iPhone’s restricted NFC policies, which can sometimes cause difficulties. These extra steps involve approving the 10-step write process at multiple stages, so please be patient and wait for each step to complete before clicking “Connect NFC” or continuing as prompted. The entire writing process may take up to one minute. To ensure smooth card connection and registration, please follow these guidelines: Ensure your phone and ring are positioned correctly during the writing process. Use the VezoPay special box to hold your ring in the correct position for optimal NFC connection and writing. Do not move your phone away until the process is complete. Please follow the steps in the user manual, quick setup guide, or app. For more detailed instructions and troubleshooting for iOS setup, check out our helpful video guides [here]. If the issue persists, please contact our support team for further assistance. The wearable works at some point-of-sale terminals but not at others. Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed. For detailed K2P instructions, refer here. If the issue persists, please contact the VezoPay support team for assistance The connected wearable has worked for a long time but has now stopped working. Use the Vezo Android app, iPhone app, or Self Service Portal to verify the connection between your card and wearable. Alternatively, contact your bank’s customer care to ensure that the link between your payment card and wearable is still active. Why is my ring not working at some shops Confirm terminal compatibility:
Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app:
Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover your fist near the NFC logo on the terminal (1 to 3 cm). Hold steady until the payment is confirmed. For detailed K2P instructions, refer here. If the issue persists, please contact the VezoPay support team for assistance.