Ensure you have downloaded the Vezopay app Ensure you have tapped the plus icon or “add wearable” button and follow the onscreen instructions Ensure your bank supports VezoPay and that your card is eligible. Ensure you have pre registered or self registered your card/device If problems persist please contact VezoPay support. My ring wont work on my apple device When self registering your device on an iPhone, additional steps are required due to iPhone’s restricted NFC policies, which can sometimes cause difficulties. These extra steps involve approving the 10-step write process at multiple stages, so please be patient and wait for each step to complete before clicking “Connect NFC” or continuing as prompted. The entire writing process may take up to one minute. To ensure smooth card connection and registration, please follow these guidelines: Ensure your phone and ring are positioned correctly during the writing process. Use the VezoPay special box to hold your ring in the correct position for optimal NFC connection and writing. Do not move your phone away until the process is complete. Please follow the steps in the user manual, quick setup guide, or app. For more detailed instructions and troubleshooting for iOS setup, check out our helpful video guides [here]. If the issue persists, please contact our support team for further assistance.