Privacy Policy

1. About This Information Notice

1.1. This document, referred to as the “Information Notice,” details the privacy practices of VezoPay, located in Edenvale, South Africa. VezoPay, designated as “we,” “us,” or “our,” is the entity responsible for controlling the data outlined in this Notice.

1.2. This Notice, along with our Terms of Use, explains how we handle any personal data collected when you use or interact with our website, social media profiles, and applications, all collectively termed the “Website.”

1.3. Any modifications to this Notice will be posted on the Website or communicated to you via email.

1.4. This current version of the Notice is effective as of October 2nd, 2024.

2. What Personal Data We Collect

2.1. We gather personal data that you voluntarily provide. This includes information submitted through contact forms, account registrations, interactive feature usage, service subscriptions, marketing participation, product or service orders, information requests, and survey completion. This data may encompass:

2.1.1. Contact details (name, address, email, phone number).

2.1.2. Purchase and transaction records.

2.1.3. Payment details (card number, expiration, authorization code, delivery and billing addresses).

2.1.4. Customer service interactions (inquiries, comments, repair history).

2.1.5. Usernames and passwords.

2.1.6. Personal or professional interests, birthdate, marital status, demographics, product experiences, and communication preferences.

2.1.7. Photos, comments, and other submitted content.

2.1.8. Contact information for others you wish us to reach.

2.1.9. Data obtained from our third-party service providers.

2.2. We also collect metadata, such as website visit details, including traffic, location, IP address, browser specifics, session data, preferences, settings, weblogs, and other communication data, monitored during your Website interactions.

3. The Basis for Processing Your Personal Data

3.1. We process your personal data for purposes that are clear at the time of collection, and:

3.1.1. Based on your consent, such as by ticking a consent box.

3.1.2. To comply with legal obligations, such as data retention for financial reporting.

3.1.3. As necessary for contract performance, such as fulfilling orders.

3.1.4. Based on legitimate interests, including:

• Market research, product and service promotion, personalized communication.
• Product and service delivery and enhancement.
• Customer, client, and vendor relationship management, internal intelligence sharing, safety protocols, and resource allocation.
• Security monitoring, intrusion detection, and protection against unauthorized access, data breaches, hacking, and cyberattacks.
• Industry standard protection and development, intelligence sharing on potentially harmful individuals or issues, and adherence to best practices.
• Compliance with industry standards, regulatory requirements, and fraud prevention measures.

4. Purposes for Processing Your Personal Data

4.1. We use your personal data for the following reasons:

4.1.1. To respond to inquiries from contact forms.

4.1.2. To manage account registrations.

4.1.3. To facilitate and manage interactive feature use.

4.1.4. To send advertisements to existing customers.

4.1.5. To distribute newsletters to subscribers.

4.1.6. To administer marketing promotions.

4.1.7. To process product, material, or service orders.

4.1.8. To analyze survey results.

4.1.9. To send marketing materials and personalize experiences based on consent.

4.1.10. To interact with you on third-party social networks, subject to their privacy policies.

4.1.11. To comply with legal requirements, terms of use, industry standards, and policies.

4.2. We may centralize data processing to enhance your brand experience through personalized communication and marketing, including profile building using data from your interactions and third parties.

4.3. We process metadata to improve the Website, analyze traffic, conduct targeted marketing, develop statistics, and optimize our online presence.

5. Sharing and Transferring Your Personal Data

5.1. We may share your data with:

5.1.1. Our parent company, The VezoPay Group Ltd.

5.1.2. Our affiliates within the VezoPay Group.

5.2. We may share your data with processors, including:

5.2.1. VezoPay Group.

5.2.4. VezoPay Group affiliates.

5.2.5. Third-party service providers.

5.3. ata may be transferred to an acquirer in the event of a merger or acquisition.

5.4. We may disclose data to comply with legal obligations or protect our rights.

5.5. International data transfers may occur, with safeguards in place to ensure adequate protection.

5.6. The Website may contain links to third-party websites with their own privacy policies.

6. How Long We Keep Your Personal Data

We will retain your data:

• Until you withdraw consent.
• For a period of 12 months after a customer service interaction, unless stated otherwise.
• For the duration of a purchase, plus any warranty period.
• For business partners, for the duration of the partnership plus 10 years.
• As required by law.

7. When We Need Your Personal Data

Certain personal data is required to enter into contracts with us. Failure to provide this data may prevent us from concluding the contract.

8. Your Rights

8.1. You have the right to:

Access, correct, or delete your data.

Restrict data processing.

Request data portability.

8.2. You may withdraw consent at any time.

8.3. Contact us to exercise these rights.

8.4. You may lodge a complaint with the relevant authority.

9. How to Contact Us

Please use the chat section on the VezoPay website or alternatively email: [email protected]