The Vezo K2P (Knock to Pay) method offers a simple and intuitive way to make payments with your VezoPay ring. It’s similar to other contactless payments but uniquely designed for a seamless experience: Make a Fist: Form a fist as if you’re knocking on a door, keeping your hand upright—no open hands or sideways fists. Knock on the Terminal: Hover …
My ring is not working in some places – what should I do ?
Confirm terminal compatibility: Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app: Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover …
The point-of-sale terminal doesn’t respond when I try to pay with my wearable. What should I do?
Check terminal compatibility: Ensure the terminal supports contactless payments. Test it by making a transaction with a contactless payment card to confirm its functionality. Verify your account status: The payment card linked to your Vezo wearable is associated with the same account as your physical payment card. Ensure your account has sufficient funds and that your card is active and …
How do I get a refund for something I paid for using my wearable?
Your physical card linked to this device has been transformed into an encrypted token. As a result, you may be required to present your physical card linked to your ring, along with the necessary receipts, to the merchant when processing a return. If you encounter any issues, please contact your bank for further assistance.
Do I have to provide my PIN when using my VezoPay device?
The requirement to enter a PIN depends on your bank’s policies and the transaction amount, regardless of whether you pay with your physical card or your Vezo wearable. In South Africa, most banks enforce a limit of R500 before requiring users to enter their PIN at POS terminals. Additionally, payments made in new or suspicious locations may trigger the bank’s …
Do I get charged anything when I make payments with my ring ?
No, VezoPay is free to use—there are no transaction or account fees when making payments with our devices. However, your bank may apply its standard fees. Vezo only charges for the device itself.
How much does it cost me when I use the ring to make a payment ?
Vezopay is free to use—there are no transaction or account fees when you pay with our devices. Your bank may still charge its usual fees, but Vezo only charges for the device itself.
Are there any account fees ?
Vezopay is free to use—there are no transaction or account fees when you pay with our devices. Your bank may still charge its usual fees, but Vezo only charges for the device itself.
Are there any transaction fees when using the ring ?
Vezopay is free to use—there are no transaction or account fees when you pay with our devices. Your bank may still charge its usual fees, but Vezo only charges for the device itself.
Do I pay any fees when tapping at the terminal ?
Vezopay is free to use—there are no transaction or account fees when you pay with our devices. Your bank may still charge its usual fees, but Vezo only charges for the device itself.
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