Tokentization is VezoPay’s proprietary process for tying unsecured digital assets to a secure digital element, ensuring a trusted and immutable connection.
Can I still use my wearable for payments after blocking my physical payment card?
No, blocking your physical payment card also blocks the wearable from making payments.
Can I still use my physical payment card if I pause payments on my wearable?
Yes. Pausing payments on your Vezo wearable does not affect your physical payment card; you can continue to use it as usual.
Can I connect my card to multiple wearables?
Yes, there’s no limitation to how many wearables you can connect your card to. You can also manage and pause your multiple wearables in the Vezopay app
How does connecting a payment card online work (registration)?
Registration Step: When you order your Vezo wearable online, you will be prompted to connect a payment card through Fidesmo, a third-party European PCI DSS Visa & Mastercard approved token requester. This is what we call the “registration step,” in which an encrypted token is assigned to your card. None of your credentials are stored by Vezo and are only …
Can I pay with Vezo Pay in any country?
Yes, as long as the terminal supports Visa or Mastercard contactless payments. You can tap and pay with your Vezo wearable at any Visa or Mastercard contactless terminal worldwide.
Can I connect any payment card to my wearable?
The ability to connect a payment card to your Vezo wearable depends on your bank. If your bank has activated VezoPay, then your payment card can be connected. Visit our supported payment cards page to check if your card is compatible. If your bank has not yet enabled Vezo, don’t worry! Our team is actively working to onboard all major …
Will Vezo receive information about my purchases when I use Vezo Pay?
No, Vezo cannot see where or when you make a purchase with Vezo Pay, nor what you are purchasing. Vezo can only see that there is an email address associated with a connected payment card. VezoPay does not store any personal information, transactions, credentials, or bank card details during ring payments, registration or activation on the app or website for …
Can I place any limits and restrictions on payments?
All limits and restrictions are controlled by your bank, the same way as with your physical payment card. Contact your bank for options. Troubleshooting Vezo Pay Issues The point of sale terminal does not react when I attempt to pay with my wearable. Ensure that the terminal supports contactless payments. You can test this by attempting to pay with a …
When trying to connect my payment card, I get the error “Your card issuer hasn’t connected to Vezo Pay.” Why?
This means your card issuer (Bank) has not enabled the payment card for use with Vezo Pay. Check our supported payment cards page to see if your card is compatible. If your bank has not yet enabled Vezo, don’t worry! Our team is actively working to onboard all major banks in South Africa. In the meantime, you can open an …
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