Confirm terminal compatibility: Ensure the payment terminal supports contactless payments. You can test this by making a transaction with a contactless payment card. Check your VezoPay app: Verify that your linked card is active and properly set up. Use the correct Knock-to-Pay (K2P) method: Hold your hand in a fist as if knocking on a door. Gently tap or hover …
How do I activate or register my ring?
Registration and activation are two distinct steps in setting up your VezoPay ring. Registration securely links your bank card to the device using a token generated through Visa and Mastercard’s secure payment networks. Activation is the final step, where you authenticate through third-party OTP and banking app verification to make your wearable live and ready for payments. Registering Your Ring …
What if My Device Doesn’t Appear in the App?
If your device doesn’t show up, tap the plus (+) icon to add your device. Follow the on-screen instructions by placing your phone near the ring to connect it. Once your device appears, you can proceed with activation, pausing, or deleting the ring/card. Important Reminder: If you haven’t connected a payment card yet, follow the instructions for “How to connect/register …
Where can I download the VezoPay app?
Available on the App Store (iOS) and Google Play Store (Android).
Why can’t I use my iPhone to connect a payment card to my wearable?
When self registering your device on an iPhone, additional steps are required due to iPhone’s restricted NFC policies, which can sometimes cause difficulties. These extra steps involve approving the 10-step write process at multiple stages, so please be patient and wait for each step to complete before clicking “Connect NFC” or continuing as prompted. The entire writing process may take …
I cant setup my ring I need help ?
We’re here to help you get your VezoPay ring up and running! Please follow the steps below to ensure a smooth setup: Ensure your device and app are updated: Make sure your phone is running the latest software, and that the VezoPay app is up to date. Complete registration: Pre-registration: If you’re registering your ring online, complete the process on …
Why wont my card be added to my ring in the Vezopay app ?
Ensure you have downloaded the Vezopay app Ensure you have tapped the plus icon or “add wearable” button and follow the onscreen instructions Ensure your bank supports VezoPay and that your card is eligible. Ensure you have pre registered or self registered your card/device If problems persist please contact VezoPay support. My ring wont work on my apple device When …
My ring isn’t working on my Android device. What should I do?
Update your device and app: Ensure your Android device is running the latest software and that the VezoPay app is fully updated. Complete the registration process: Are you following all the steps from pre-registration or self-registration to activation? If not, please follow the steps below: Registering your VezoPay device: Pre-registration: Complete this process on the VezoPay website. Self-registration: Use the …
What if I want to activate/pause/delete my card/device but the wareable is not showing up in my app ?
If your device doesn’t appear in the app, no problem! Simply tap the plus (+) icon to add a device. Follow the on-screen instructions by placing your phone near the ring to connect it. Once your device appears, you can proceed with the steps to activate/pause/delete your ring/card.